SharpenCX
OCTOBER 9, 2018
Losing agents costs your company thousands of dollars, slows productivity, and brings down agent morale. We know that attrition is taxing on contact centers, but why is. The post 8 Reasons for Agent Burnout (and how to avoid it) appeared first on Sharpen Contact Center Software.
SharpenCX
APRIL 29, 2020
To keep your team engaged and performing at their best, your agents need to be coached daily. Because productivity without engagement is another key contributor to agent burnout – the Rube Goldberg Machine of bad outcomes. As you forecast for customer needs and plan agent schedules, build in time for coaching each agent.
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SharpenCX
APRIL 1, 2020
And, it gives you ample opportunities to celebrate progress, keeping morale high and teams engaged. When agents view your quarterly goals through the lens of their individual role, they can be intimidating. When agents can’t measure progress toward their objectives and goals, productivity stalls and performance plateaus.
JustCall
NOVEMBER 22, 2023
Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. This way, even lean teams can handle a large volume of customer queries.
Balto
NOVEMBER 2, 2023
These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.
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