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Remove Agent burnout Remove Complaint resolution Remove Personalization Related Topics
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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

Overhauling company infrastructure to provide a more ‘personal’, intimate customer experience: Companies who have seen success in both online and in-store sales continue to reach the customer at every turn, via pop-up shops, alerts, and other innovative means. Adding to this personalization, chatbots can also field frequently asked questions.

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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Top 9 Customer Service Blogs to read in 2022

Nicereply

SEPTEMBER 6, 2022

When they need help from a person, your support team will be there, but they won’t have to rely on them for every question. Complaints Resolution: Why It’s Important For Your Business (Peak Support). 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).

Customer Service 97
Customer Service Complaint resolution Agent burnout Customer Support 97
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