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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

Overhauling company infrastructure to provide a more ‘personal’, intimate customer experience: Companies who have seen success in both online and in-store sales continue to reach the customer at every turn, via pop-up shops, alerts, and other innovative means. Don’t miss the last 3 trends! Download the full report below.

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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Top 9 Customer Service Blogs to read in 2022

Nicereply

SEPTEMBER 6, 2022

Complaints Resolution: Why It’s Important For Your Business (Peak Support). An effective complaint resolution strategy is there to help you deliver the best possible service in these unfortunate instances. CX teams are often taken for granted and not given the attention of teams like Product or Sales.

Customer Service 97
Customer Service Complaint resolution Agent burnout Customer Support 97
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