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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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Top 9 Customer Service Blogs to read in 2022

Nicereply

SEPTEMBER 6, 2022

Help centers are vital tools in providing effective self-service to customers, enabling you to serve customers well while scaling your support team efficiently. Complaints Resolution: Why It’s Important For Your Business (Peak Support). 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).

Customer Service 97
Customer Service Complaint resolution Agent burnout Customer Support 97
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