Agent burnout Coaching Gamification Training 
Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.
Noble Systems
SEPTEMBER 3, 2019
When you factor in that call centers typically spend $8800 on hiring and training new agent, attrition can cost a 100-agent contact center about $325,600 per year. So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Lack of proper agent training.
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CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Reassess agent training programmes to make sure they are ready for the year ahead.
Talkdesk
JULY 16, 2019
Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.
Balto
NOVEMBER 2, 2023
Technology plays a key role here – by integrating different solutions, contact centers can seamlessly handle multichannel interactions, as well as collect and analyze data efficiently, all while ensuring that their agents’ efforts are directed efficiently while technology automates redundant tasks for them.
Playvox
APRIL 27, 2023
Ensure every customer service representative is well-trained on new engagement tools. Address all challenges that come up — for customers and agents. Agents won’t burn out trying to channel jump to satisfy needs. The gamification software Kahoot!, Step 2: Add only one new channel at a time. Be clear about how to succeed.
CSM Magazine
AUGUST 8, 2023
Encourage agents to take ownership of their personal development with access to their historical performance reports. Meanwhile, personalised dashboards allow agents to monitor and track their performance in real time so they can sign-up to the right training and take charge of their career choices.
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