The Rising Risk of Call Center Agent Burnout in the Age of COVID-19
Skybridge
JUNE 10, 2020
More than anything else, these meetings allow you to convey your care about each member of your team, to ask how they’re doing, to empathize with their concerns, and to act on their feedback. Keep Building Skills with Training, Practice, and Coaching. Wait times and handling times can drive otherwise happy, calm people to get frazzled.
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