Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout?

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

In addition, you may be risking your reputation and impeding the quality of customer service, which can lead to plummeting customer satisfaction. So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

JustCall

MAY 23, 2023

JustCall is heading to the Customer Contact Week held in Las Vegas this June, and we want you to join us for the launch of our AI-powered platform.Plus, hear from our founder during an insightful fireside chat. That’s why creating seamless customer journeys are essential for gaining a competitive edge.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Playvox

APRIL 4, 2023

To keep engagement up, feedback should be focused on coaching rather than micromanaging. Remember that understanding their role and goals was the most important factor in agent engagement. Agents can’t operate without that clarity, and frequent feedback is a way to make sure they get it.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. In today’s “work from anywhere” world, agents must have access to timely and transparent data so they have a clear understanding of their performance metrics. All that time adds up quickly.

Self service 85

Self service Management Coaching Contact Center 85

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

NobelBiz

MARCH 6, 2023

Overall, the goal of predictive dialers is to minimize the time agents spend waiting for calls to connect while ensuring that they only connect to live calls that are most likely to result in a successful outcome. This can help increase the efficiency of call centers and improve the overall customer experience.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52