Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents
SharpenCX
FEBRUARY 11, 2020
Wasted idle time equates to an approximate loss of $11,252 per agent per year in unnecessary operational expenses. Of course, some idle time is necessary to prevent agent burnout. All those things are necessary to build a positive environment in your contact center (and help agents maintain sanity).
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