Agent burnout Article Morale Workload forecasts 
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MAY 25, 2023
Related Article: Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations Digital Channels Aren’t All The Same As digital channel uptake accelerates, why is it important for contact center operations to understand the difference in terms of workforce planning?
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These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes.
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