Agent burnout Analytics Surveys Upselling 
Playvox
AUGUST 25, 2021
More than just a cost center, modern customer experience organizations are now responsible for support, as well as customer acquisition, retention, cross-selling, and upselling. In a recent Global Human Capital Trends survey, respondents ranked employee well-being in the top three priorities for work transformation.
Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity.
Expert insights. Personalized for you.
57 
Let's personalize your content