Playvox

AUGUST 25, 2021

More than just a cost center, modern customer experience organizations are now responsible for support, as well as customer acquisition, retention, cross-selling, and upselling. In a recent Global Human Capital Trends survey, respondents ranked employee well-being in the top three priorities for work transformation.

Management 57

Management Agent burnout Contact Center Coaching 57

Playvox

APRIL 27, 2023

Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Agents won’t burn out trying to channel jump to satisfy needs. Agents with access to complete information across all channels consistently provide optimal service.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

aircall

OCTOBER 31, 2016

And third, this increased customer loyalty and retention allows you to present your customers with upsell or cross-sell opportunities. One way to gain this insight is to simply ask your customers what they need, in the form of surveys. This is a recipe for agent burnout , and for an unsuccessful and unsustainable strategy.

outsourcing 48

outsourcing Multichannel Agent burnout Self service 48