Beyond Philosophy

DECEMBER 20, 2017

The chain was having a canned goods promotion, supported by print and electronic media advertising; and employees were wearing multiple buttons about the promotion to reinforce the initiative in-store. HR execs and consultants would say that what is needed is a higher level of employee engagement.

Employee engagement 171

Employee engagement Customer advocacy Consulting Consulting 171

Beyond Philosophy

FEBRUARY 5, 2015

These companies, and their employees, are also invariably quite disciplined and well-trained in the why’s and how’s of customer experience. Every aspect of a company’s offering – customer service, advertising, packaging, billing, products, etc. – Advanced Customer Experience Management.

Customer Experience 391

Customer Experience Customer centricity B2C Airlines 391

PeopleMetrics

MAY 15, 2015

By recognizing that poor-quality touchpoints can tarnish overall customer opinion, you can create more informed and cohesive customer experience strategies. Employees have to be motivated to go the distance for your customers. Advertising works. Deliver a noteworthy experience every time. Which is pretty cool.)

Customer Experience 104

Customer Experience Customer advocacy Employee engagement Feedback 104

SmartKarrot

APRIL 18, 2022

Role: Director of Customer Success Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He educates about the transformative power of customer success to his clients. Advertising Age and other A-list publications.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

ProProfs Blog

DECEMBER 12, 2019

. “Courteous treatment will make a customer a walking advertisement.” Just having satisfied customers isn’t good enough anymore. The best advertising you can have is a loyal customer spreading the word about how incredible your business is. Customer retention is the only metric that matters.

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120