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Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience

ShepHyken

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. It’s estimated that by 2022, the banking and healthcare sector will make savings of up to $8 billion with chatbot usage. We cannot escape the future. Here’s one fact that you need to remember: .

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4 Ways to Personalize B2B Customer Support at Scale

TeamSupport

Compare this turnaround with the average bank that takes 20 days to do the same thing. You Have Data. Given the role Big Data now plays in every aspect of our lives, it’s a small (online) world after all. Putting your customer data to work is now easier—and more important—than ever.

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Can Artificial Intelligence Drive Customer Loyalty?

CSM Magazine

Innovative companies have dropped traditional ways of getting more customers like price wars and incremental improvement of products in favor of investing in big data powered AI systems that can offer a personal touch, create tailor-made experiences and are safe from identity theft and cyber crime. Personal with an AI twist.

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The Impact of Digital Disruption on B2B Companies

SmartKarrot

Before the internet era, businesses relied on magazines, newspapers, radio, and television for advertisements. The internet was not just another medium for advertising. It transformed the entire system of advertising. Earlier advertisements were product-centric internet paved the path to making it customer-centric. #3

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