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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Meet Our Panel of Contact Center Experts: . Tyler Riddell. Alex Tebbs. Alex Tebbs.

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Bullseye: Target's Very Good Year

Branch Mesenger

It seems the media loves to talk about the circling of wagons and the end of decades-old institutions. Fifth Wall: VC Helping Digital Retailers Open Physical Stores. ?? Over at Kohl’s, sales and earnings both handily beat analysts’ estimates, and holiday same-store sales also rose faster than the Street had expected.