Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. The e-commerce sector has seen tremendous growth in the last few months on account of the Covid-19 pandemic. Enable self-service.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Callminer

AUGUST 6, 2019

Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. How does AI help customer service agents?

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

ProProfs Blog

DECEMBER 26, 2019

Let’s understand what is b2b customer service and b2c customer service with an example: In the case of a b2c company , end-users are the customers. These kinds of issues can be resolved through the self-service help center or FAQ section. Personalized solutions. Understanding of Customers. B2B Customers: ??

B2C 113

B2C B2B Customer Support Social media contact 113