Accountability Employee engagement Gamification Scripts 
Noble Systems
FEBRUARY 14, 2019
But in order to ensure that this is so, every employee must also have an equally wonderful experience at work every day. So, in order to be truly customer-centric, you must first become employee-centric. Getting and keeping contact center employees engaged is foundational to accomplishing this objective. Talent Culture ).
Noble Systems
FEBRUARY 14, 2019
But in order to ensure that this is so, every employee must also have an equally wonderful experience at work every day. So, in order to be truly customer-centric, you must first become employee-centric. Getting and keeping contact center employees engaged is foundational to accomplishing this objective. Talent Culture ).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
JULY 24, 2020
ACCOUNT OWNERSHIP & MANAGEMENT Improves Relationship Building. Account Ownership allows specific consumer accounts and records to be ‘assigned’ to specific collection agents, essentially giving them management of the account for both outbound and inbound activities.
Fonolo
APRIL 5, 2022
How to Foster Agent Engagement in a Hybrid Contact Center. Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. And, agent engagement continues to be the catalyst for customer loyalty and revenue. Agent Engagement Will Be Critical for Contact Centers in 2022.
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. More and more, customers simply want to solve inquires on their own – especially for simple questions like “what’s the balance on my account.” Why Gamification Matters.
Noble Systems
MARCH 19, 2021
The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). A call center for small business can move routine customer queries to self-service, such as confirming appointments, checking order status or account balances, or even paying a bill.
JustCall
APRIL 5, 2023
Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. Users can authenticate their Mitel account and authenticate with Microsoft Active Directory for Single Sign-On and Outlook integration. Call recording – Calls are recorded for quality and training.
Expert insights. Personalized for you.
59 
Let's personalize your content