ProProfs Blog

MAY 18, 2021

“How many questions should I include in my survey?”. With limited survey questions, will I be able to collect enough information from my target audience?”. “Or, Or, will a large number of questions tire my customers and make them drop out of my survey?”. You might have faced the above dilemmas while creating a survey.

Surveys 78

Surveys Employee engagement Feedback Complaint resolution 78

Nicereply

MAY 22, 2023

Monitor social media mentions Regularly monitor your social media accounts for mentions, tags, comments, and direct messages related to your brand. By actively monitoring your social media accounts , you gain valuable insights into customer sentiment, identify issues early on, and promptly address customer inquiries or concerns.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

Talkdesk

FEBRUARY 13, 2018

In Deloitte’s 2017 Global Contact Center Survey , contact center executives said one of the big changes that will transform the customer experience in the next few years is the aim of making interactions “effortless.”. Instead of simply giving someone a free or trial account and hoping they figure it out; show them how it works.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

Balto

JUNE 20, 2023

According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed. How Does Conversational AI Work? Now, let’s explore the theory behind conversational AI.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Fonolo

JUNE 14, 2018

Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Conduct surveys. Most customers expect immediate responses.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

JUNE 29, 2021

Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. Manage account escalations. Partner with the Sales Account Executives and Sales leadership on strategies for health and growth on strategic accounts. Apply here: [link].

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10