JivoChat

JUNE 9, 2021

A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Conduct surveys. Upsell and cross-sell. Source: Jenny.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Talkdesk

FEBRUARY 13, 2018

In Deloitte’s 2017 Global Contact Center Survey , contact center executives said one of the big changes that will transform the customer experience in the next few years is the aim of making interactions “effortless.”. Instead of simply giving someone a free or trial account and hoping they figure it out; show them how it works.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

JUNE 29, 2021

Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. Understand white space and work to identify and/or develop upsell opportunities. Manage account escalations. Work with partner account managers for renewals and expansion licence sales.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10