Call Journey
MAY 30, 2021
By October 5, 2021, organisations may need to strengthen their management and oversight of the complaints process, including turnaround times, or else face enforcement measures from ASIC. Staff will need to be upskilled or educated to ensure that the human intelligence component of the process is both adequate and timely.
Vcaretec
AUGUST 8, 2023
1) Integration of tools; 2) Selection of candidates 3) Education. If the account manager you talk with is unsure of how their setup procedure operates, you cannot be either. But if you're scaling and want to add more features, this individual will be really helpful. Candidate Selection.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
SEPTEMBER 6, 2022
While an account might move from the onboarding to retention stage, that account likely contains users at various levels of adoption. Even a tenured account likely contains some users you can influence towards greater product adoption. Complaints Resolution: Why It’s Important For Your Business (Peak Support).
Nicereply
MAY 22, 2023
In addition to direct support, you can leverage social media to share educational content that addresses common customer questions or provides tips and tutorials related to your products or industry. Respond empathetically, acknowledge the issue, and work towards finding a satisfactory resolution.
Teresa Allen
JUNE 1, 2017
In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. It will not only be quite entertaining, it will be significantly educational. So how does that help you?
Teresa Allen
JUNE 1, 2017
In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. It will not only be quite entertaining, it will be significantly educational. So how does that help you?
Teresa Allen
JUNE 1, 2017
In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. It will not only be quite entertaining, it will be significantly educational. So how does that help you?
Expert insights. Personalized for you.
52 
Let's personalize your content