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How to build a cloud contact center business case

Talkdesk

Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business. Be sure to account for the strategic and financial value of each solution; a cloud contact center that is adaptable, flexible and scalable prepares you for shifting customer demands.

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5 ways speech analytics can plug your customer service intelligence gap

Vonage

With articulation included, the spoken word accounts for a significant 45% of how people communicate. In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more.

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Build Contact Center Knowledge for Improved Customer Experience

8x8

More than that, I was learning all the time about accounting, processes, technology and working within a team. I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

More than that, I was learning all the time about accounting, processes, technology and working within a team. I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

More than that, I was learning all the time about accounting, processes, technology and working within a team. I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center.