JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Talkdesk

FEBRUARY 13, 2018

From next day delivery and free returns to AI-powered chatbots, brands need to deliver experiences that are tailored to modern consumer demands and trends. Instead of simply giving someone a free or trial account and hoping they figure it out; show them how it works. 5: An upsell opportunity or retention call. 1: Product demos.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

APRIL 23, 2020

We notice there is decent overlap with account management, sales and customer support. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. How does the CSM role overlaps with other roles/ functions.

Management 10

Management Complaint resolution Customer retention Engineering 10