JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Talkdesk

FEBRUARY 13, 2018

From next day delivery and free returns to AI-powered chatbots, brands need to deliver experiences that are tailored to modern consumer demands and trends. When a complaint is handled poorly, customers feel undervalued, are inclined to voice their frustrations on social media and will go elsewhere.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

APRIL 23, 2020

There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. The digital era introduced even more touch points in terms of a chatbot, email, WhatsApp, etc. How does the CSM role overlaps with other roles/ functions.

Management 10

Management Complaint resolution Customer retention Engineering 10