Accountability Case Study Complaint resolution Upselling 
SmartKarrot
JUNE 29, 2021
Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. Understand white space and work to identify and/or develop upsell opportunities. Manage account escalations. Work with partner account managers for renewals and expansion licence sales.
SmartKarrot
APRIL 23, 2020
We notice there is decent overlap with account management, sales and customer support. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. How does the CSM role overlaps with other roles/ functions.
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