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Jun 29 – Customer Success Jobs

SmartKarrot

JUNE 29, 2021

Understand white space and work to identify and/or develop upsell opportunities. Manage Customer Advocate program that generates case studies, video testimonials and reference calls. Facilitate customer complaints resolution though to positive win/win outcomes. Advocate customer needs/issues cross-departmentally.

Complaint resolution 10
Complaint resolution Accountability Upselling Metrics 10
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What are the Other Names for Customer Success Manager?

SmartKarrot

APRIL 23, 2020

There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. In a media company case study, McKinsey highlighted that despite all the helpdesks and customer support, customer churn was still very high.

Management 10
Management Complaint resolution Customer retention Engineering 10
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