Noble Systems

APRIL 3, 2020

An IVR is often the first interaction between a caller and an organization when calling into a call center, therefore it can influence the caller’s perception through its tone of voice and ease of use. An effective call center has the IVR integrated with the CRM and other contact center systems.

Interactive Voice Response 90

Interactive Voice Response Call flow Abandon rate Contact Center 90

Interactions

APRIL 14, 2021

Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Interactions

APRIL 14, 2021

Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

EPIC Connections

FEBRUARY 19, 2019

Successfully implementing any automation technology requires that you first design smart processes and call flows to reach the end goal of increased efficiencies and lower operating costs. This redesign enabled the company to: Shift 150,000 calls per year to self-service. We solved it! We solved it!

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. You can also message through WhatsApp.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Xaqt

JUNE 1, 2020

With the rapid adoption of Contact Center-as-a-Service (CCaaS) platforms, it's now easier than ever for companies to launch their own contact center rather than outsource the function. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52