Accountability Call center experience Coaching Consulting 
Outsource Consultants
AUGUST 3, 2020
Here are some key themes to consider to lower your average handle time (AHT): Coach — Reducing AHT can be as simple as executing a playbook. Automate — Have you tested your own call center experience lately? Curious whether your call center is ready to take off again and serve your customers?
Quality Contact Solutions
DECEMBER 16, 2020
By Nathan Teahon, Strategic Account Manager. You have to break it up, build in some engagement, and consultative questions when appropriate. ” It’s important to note that engagement and consultative based questions in your script don’t mean you have to sacrifice structure. Nathan’s experience?has
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Quality Contact Solutions
DECEMBER 16, 2020
By Nathan Teahon, Strategic Account Manager. You have to break it up, build in some engagement, and consultative questions when appropriate. ” It’s important to note that engagement and consultative based questions in your script don’t mean you have to sacrifice structure. Nathan’s experience?has
inmoment
MAY 14, 2020
United Healthcare is one such company who listened to their members’ calls for more preventative measures and launched a program called Real Appeal to help members lose weight and improve their overall health. It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz.
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.”
Expert insights. Personalized for you.
127 
Let's personalize your content