CustomerSuccessBox

APRIL 28, 2021

Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. Traditional Customer Success software works on a (now obsolete) rule-based engine to generate any early warning signals. In a new field where experienced CSM are hard to find. AI is going to change all of that.

Technology 52

Technology Calibration SaaS Upselling 52

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Now, the concern here is that as a CSM, you could easily overlook a ‘green’ customer account thinking it to be a healthy one! Possibly, it can present a more accurate picture of the account’s health.

Upselling 52

Upselling Calibration Engineering Big data 52

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

MAY 8, 2020

Build and maintain senior-level relationships with your customer accounts while creating a premium and high-calibre experience. This role is an exciting opportunity to grow within an Account Management/Customer Success function and increase the business. Apply here: h ttps://proofpoint.wd5.myworkdayjobs.com/en-US/ProofpointCareers/job/Sydney-Australia/Senior-Customer-Success-Manager_R3748

Calibration 10

Calibration Enterprise Upselling SaaS 10