The Key Factors Affecting Contact Centre Audio Quality
Spearline
JUNE 8, 2020
The need to measure the audio quality of calls may seem self-evident, but you’d be surprised how many companies fail to take this into account when assessing their overall quality of customer experience. Business Process Outsourcing (BPO) services can be complex. Key Factors. Complexity. Audio Quality as a Factor.
Let's personalize your content