Remove Abandon Call Remove Accountability Remove Business Process Outsourcing Remove voip
article thumbnail

The Key Factors Affecting Contact Centre Audio Quality

Spearline

The need to measure the audio quality of calls may seem self-evident, but you’d be surprised how many companies fail to take this into account when assessing their overall quality of customer experience. Business Process Outsourcing (BPO) services can be complex. Time taken to deal with calls.