ProProfs Blog

NOVEMBER 20, 2020

But, how to measure employee engagement to ensure maximum productivity? The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. What Is Employee Engagement?

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

24-7 InTouch

FEBRUARY 25, 2020

The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. Branded innovative work spaces help complement the training curriculum, along with team building activities.

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

SharpenCX

JULY 28, 2021

With over 60% of the workforce remote and hybrid, collaboration and accountability is hard. When your employees are in a rut or facing additional stress from life outside of work, increased pay can improve performance and productivity for a better call center experience. Pay has a direct effect on employee productivity and engagement.

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Lumoa

JANUARY 19, 2023

Here are some examples of tools you may want to take into account: Lumoa Birdeye AnyRoad Lumoa , for example, looks at any customer interaction, automates the analysis , and highlights the items with the biggest impact on your key KPIs. Employee engagement then becomes a CX strategy challenge.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ). Pay It Forward.

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78

GetFeedback

JANUARY 31, 2020

Start with your brand ambassadors—the most enthusiastic Promoters in your NPS score reports. Just as it’s important to learn what your customers are thinking about your brand, it’s vital to understand how your employees feel about your organization’s culture. Now is the time to dig deep.

Customer Experience 92

Customer Experience Brand ambassadors Feedback Surveys 92