ProProfs Blog

NOVEMBER 20, 2020

But, how to measure employee engagement to ensure maximum productivity? The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. What Is Employee Engagement?

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

Lumoa

JANUARY 19, 2023

A CXO must develop a long-term vision for customer experience and ensure that it aligns with the organization’s overall goals and strategy. Customer Experience Operations Manager (CXOM) Data and methods of data gathering can vary per department, which can create silos. Employee engagement then becomes a CX strategy challenge.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

GetFeedback

JANUARY 31, 2020

It’s no longer enough to understand broadly what demographics your customers come from—you need to be able to identify their very personal habits and preferences. . Start with your brand ambassadors—the most enthusiastic Promoters in your NPS score reports. Now is the time to dig deep.

Customer Experience 92

Customer Experience Brand ambassadors Feedback Surveys 92