Accountability, Brand ambassadors, Customer centricity and Employee engagement

The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

JANUARY 19, 2023

Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. And it will make it easier to build strong relationships and a strong culture of customer centricity.

Customer Experience

Customer Experience Metrics Feedback Analytics

Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ).

Brand ambassadors

Brand ambassadors Employee engagement Morale Customer centricity

Customer Contact Central

The Ultimate Guide: How to Build a Customer Experience Department

Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

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