ProProfs Blog

NOVEMBER 20, 2020

But, how to measure employee engagement to ensure maximum productivity? The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. What Is Employee Engagement?

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

SharpenCX

JULY 28, 2021

And, this lack of engagement — or worse, active disengagement — has its consequences. . Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). Pay has a direct effect on employee productivity and engagement.

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. When you focus on more than just recover alerts, it improves morale.

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78