Netomi

JUNE 18, 2023

In an indication of the shift away from price focus and product focus to customer focus, the role of the Chief Customer Officer has been one of the fastest-growing. In fact, 22% of Fortune 100 companies and 10% of Fortune 500 companies now have chief customer officers 9.

Customer centricity 52

Customer centricity Chief Customer Officer CRM Analytics 52

Answer Dash

SEPTEMBER 19, 2017

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. Ultimately, AI will be able to analyze customer interactions and adjust the customer’s journey based upon current sentiments.

Customer Experience 59

Customer Experience Big data Chief Customer Officer Technology 59

ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98