product ai-coaching Accountability Banking Management Scripts 
SharpenCX
FEBRUARY 24, 2023
Banks and credit unions are no exception here. Banks have long been struggling to keep up with digital customer experience expectations. In a world where digital trends and mobile apps are the norm, many banks are still playing catch up. It’s time for banks to take their customer experience to the next level.
Callminer
APRIL 21, 2020
The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Ben Winter.
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Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. After only 2 years she was managing the entire department.
Integrity Solutions
SEPTEMBER 28, 2023
It’s a never-ending process that we need to nurture, foster and manage. At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. In the banking sector this is especially apparent. Customers want empathy. Really heard.
Calabrio
NOVEMBER 25, 2020
This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. The one-size-fit-all script no longer cuts it.
JustCall
FEBRUARY 28, 2024
While its AI-powered calling helps some, it might not fit your needs. Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Explore these options to find a cost-effective solution that boosts your team’s productivity and ROI.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Improved agent efficiency and productivity turn call centers from a cost into a profit. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Leading Technologies for Workforce Management in Call Centers.
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