Calltools

MARCH 20, 2019

Agents get information on previous calls to the number, sales records or other account information. Automatic dialers are popular in B2B and B2C selling. These systems are more common in B2C markets because they are conducive to more complex sales. This gives the agent context to use when engaging the call.

Telemarketing 40

Telemarketing B2C Abandon Call Technical Support 40

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. While B2B sales are commonly talked about, B2B customer service is often overlooked, even though customer service is just as essential for B2B sales as B2C (Business-to-Consumer) sales.

B2B 62

B2B B2C Customer Service Self service 62

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Prior to Gainsight, Kellie led account management and partner management teams at ADP, yet always had a passion for Customer Success. “I Connect with Kristen.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64