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How Can I Reduce Labor Costs for My Business?

Quality Contact Solutions

Reduce Labor Costs with a BPO One of the best and most flexible ways to reduce your labor costs that many businesses have utilized is utilizing a company specializing in Business Process Outsourcing (BPO), as Quality Contact Solutions provides. What is a BPO?

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Contact Center Retention: Get Ahead of Trouble by Pinpointing Front-Line Staff Concerns

Taylor Reach Group

TRG helps clients optimize their contact center operations through focus on four pillars: people, process, technology and methodology. A large Business Process Outsourcer (BPO) recently engaged TRG to help address these challenges in new and creative ways.

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How To Create a Winning B2B Customer Service Strategy

Global Response

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. B2B—or Business-to-Business—customer service refers to selling and customer service that happens between two businesses.

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