Remove Accountability Remove APIs Remove Contact center software Remove Telemarketing
article thumbnail

What is Call Center Compliance?

NobelBiz

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. HIPAA Regulations: In the U.S.,

article thumbnail

The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies.

article thumbnail

Top 8 CallHippo Alternatives & Competitors in 2023

JustCall

Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. Squaretalk Overview Squaretalk is a versatile telemarketing solution. API integration: Owing to the API, your reps can connect XCALLY with third-party apps such as: Salesforce SugarCRM Freshdesk Zendesk, etc. <H4>Feedback

voip 52