Bilingual Customer Support: Where Live Agents and AI Coincide
BlueOcean
OCTOBER 4, 2023
With the integration of the platform and an effective IVR, your customer accesses support end-to-end in the language of their choice. Routing a German-speaking customer to an English-only IVR is not going to do your CSat metrics much good. The Role of AI in Bilingual Support We can’t leave this topic without touching on AI.
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