Remove Accountability Remove Analytics Remove Chief Customer Officer Remove Time management
article thumbnail

Do customer success teams have an operational leadership gap?

ChurnZero

“Being a good customer leader used to be primarily about human relationships: the emotional intelligence-driven aspects of customer work and people management on fast-growing teams,” says Abby Hammer, ChurnZero’s chief customer officer and chief product officer.

article thumbnail

CS Career Guide: Customer Success Job Titles, Descriptions, & Salary

ChurnZero

To help answer some questions you might have around the Customer Success job market, we created this overview that will describe what the different career paths are that you can pursue, with descriptions for each role and the industry salaries. . Chief Customer Officer. Create a customer-centric culture.

article thumbnail

Chief Data Officer: Roles, Responsibilities & How It Will Transform Business

SmartKarrot

Interestingly, many modern-day businesses build their business on data but they don’t necessarily manage them well. This is where the role of Chief Data Officer comes into play. If your business is data-driven but you are having a hard time managing the growing pile of data in your business, you have landed on the right page.