Accountability Analytics Calibration Engineering 
CCNG
MARCH 6, 2024
There are many types of AI, however, 95% of AI is being utilized effectively and most of the innovation in the contact center is based on Generative and Analytical. Analytical AI analyzes large amounts of data and processes quickly, sometimes in real-time, and creates actionable insights from that data.
AWS Machine Learning
FEBRUARY 2, 2023
With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration.
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AWS Machine Learning
OCTOBER 5, 2022
Based on 10 years of historical data, hundreds of thousands of face-offs were used to engineer over 70 features fed into the model to provide real-time probabilities. By continuously listening to NHL’s expertise and testing hypotheses, AWS’s scientists engineered over 100 features that correlate to the face-off event.
AWS Machine Learning
OCTOBER 19, 2022
To try out the solution in your own account, make sure that you have the following in place: You need an AWS account to use this solution. If you don’t have an account, you can sign up for one. This adds a useful calibration to our model. The solution outlined in this post is part of Amazon SageMaker JumpStart.
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. The routing engine delivering the contacts must be optimized in such a way that your customer’s experience is both brief and successful.
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