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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.

Customer Service 251
Customer Service Chief Customer Officer Contact Center Consulting 251
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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Trend 2: AI-Driven Forecasting And Scheduling Tools Overstaffing and understaffing due to inaccurate forecasting models are both costly in dollars and CX. According to Hyken’s data, that trend keeps increasing.

Contact Center 52
Contact Center Gamification Agent burnout Employee engagement 52
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