Hodusoft
OCTOBER 19, 2022
Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust. Role of contact center services in financial organizations A finance contact center helps insurance providers, mortgage companies, banks, and other financial institutions connect with their customers.
Fonolo
JUNE 7, 2022
Finance-focused CFO might see customer service as separate from the company’s financial goals. Fonolo’s Visual IVR is 100% customizable — you can tailor call-back times to your business hours and switch languages based on your customer base. Reduce abandonment rate by 30% for all agents by January 2023.
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Fonolo
JUNE 7, 2022
Finance-focused CFO might see customer service as separate from the company’s financial goals. Fonolo’s Visual IVR is 100% customizable — you can tailor call-back times to your business hours and switch languages based on your customer base. Reduce abandonment rate by 30% for all agents by January 2023.
JustCall
JANUARY 29, 2024
With JustCall, your agents can connect instantly with time-sensitive and high-priority leads, lowering abandonment rates and packing in more deals in minimum time. Plus, JustCall has predictive and auto dialers that minimize call drop rates and boost outreach. But how does JustCall’s dialer impact your sales?
3CLogic
JUNE 23, 2023
Voice AI can now enable callers to say exactly what they need and deliver them where they want to go. The traditional IVR system is supercharged with Voice AI workflows that can listen to callers and quickly route them to the right agent or resolve issues on the spot with voice self-service.
CSM Magazine
JULY 28, 2015
As in other verticals such as retail, health and finance, the consumer is now at the center of operational design and customer satisfaction is the new and key-performance index. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators. On-Hold Omni-Channel Selection.
SharpenCX
JANUARY 28, 2020
Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. Use your wish list as a starting point and work with your finance team to understand budget limitations. What channels are your customers using? What knowledge do you need from them and where will it be stored safely?
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