Fonolo

JANUARY 31, 2023

Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. Involve your employees in data collection and analytics.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T

Call Center 150

Call Center Management Agent burnout Employee engagement 150

SharpenCX

FEBRUARY 25, 2020

Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth. When we know work is a source of stress, we do what we can to cope.

Call Center 76

Call Center Morale Metrics Abandon rate 76