Fonolo

DECEMBER 15, 2022

The contact center is a ripe field of information ready to harvest, and you don’t want to ignore the valuable insights that come with that. Invest in the Right Contact Center Software. Fortunately, there’s a ton of great contact center software out there to help achieve a near-frictionless customer experience.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Hodusoft

JULY 3, 2023

Post-call work time = the time an agent spent on post-call work after the ending of the call (for example researching, documenting, etc.) What’s the “standard” AHT for a call center? Also, use standardized call center scripts and templates for common customer queries and issues.

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

Fonolo

JANUARY 31, 2023

To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Because this will be a living document, it’s important to keep track of where this document lives to minimize the chances of your employees using outdated information. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Dialer 360

MAY 3, 2023

This includes having any necessary documents or notes ready and having a clear idea of what you want to achieve in the call. Call centers can use data analytics tools to analyze call recordings, customer feedback, and sales metrics such as conversion rates, average handle time, and call abandonment rates.

Call Center 26

Call Center Sales Abandon rate Scripts 26

JustCall

MARCH 9, 2023

Look at the product from the customers’ point of view to better model your contact center scripts. Work on Service Quality Even if you get all the other aspects of your contact center right, if the service quality isn’t good, you are going to frustrate your customers.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52