Revation Systems
FEBRUARY 6, 2020
Healthcare contact centers, specifically, are beginning to search for ways to digitize their phone systems to meet shifting patient expectations. As the healthcare contact center industry grows, so does the patient preference for mobile on-demand access to care. The Trouble with Outdated On-Premise Technology.
Revation Systems
FEBRUARY 3, 2020
Today, the healthcare system includes ten campuses and nearly 150 providers that collectively hold thirty different board certifications. 200% The South Bend Clinic Improves Contact Center Abandonment Rate by 200% with LinkLive. High Abandonment Rates Linked to Outdated Technology. The Challenge. The Solution.
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Revation Systems
JUNE 15, 2020
1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). Our partnership with LinkLive Healthcare is truly collaborative. This resulted in long call center wait times and higher abandonment rates. For Fairview, it meant foregoing complex, high-value cases.
Altivon
FEBRUARY 20, 2018
Experts from Altivon and Leaden Associates recently held a web event focused on ways that healthcare contact centers can be more efficient and future leaning. Make sure you measure key indicators like service blockage, abandoned rate, speed of answer, self-service availability, transfer rate, communication skills and customer feedback.
Altivon
JANUARY 11, 2018
Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Contact Center ROI Examples.
Comm100
NOVEMBER 2, 2020
We have hand-picked some of the top chatbot examples to show you how you could use AI customer service bots across channels – 5 use cases across industries, plus one case study of how a chatbot resolved 91% of live chat inquiries. Industry: Healthcare. One of the best chatbot examples is from the healthcare industry.
Fonolo
JUNE 9, 2014
If they found a low correlation between the two metrics, there is a business case for lowering SLAs … [but] If you were to do this … look at the impact service level has on your abandon rate, to ensure that you won’t lose too many calls. What is the impact of increased Abandonment Rate on our customers’ satisfaction?
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