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How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). Our partnership with LinkLive Healthcare is truly collaborative. In 2012, Fairview Health Services began searching for a more efficient patient transfer solution. ” Charley Larsen , Banner Health.

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Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

If they found a low correlation between the two metrics, there is a business case for lowering SLAs … [but] If you were to do this … look at the impact service level has on your abandon rate, to ensure that you won’t lose too many calls. Ways to meet your agreed service level — 80/20 or not — is for another blog.