Hodusoft
FEBRUARY 29, 2024
Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates. For MSPs, the acceptable abandonment rate is between five and eight percent. Here are six things you should do to transform your MSP’s call center.
NobelBiz
SEPTEMBER 19, 2023
This unexpected termination of the conversation is what’s termed as a ‘dropped call’ According to HubSpot , the acceptable rate of dropped calls for a call center varies by industry, but on average, most call centers should have a call abandonment rate between 5% and 8%.
SharpenCX
FEBRUARY 25, 2020
Maybe it’s time to apply Marie Kondo’s Tidying Up Method within your call center reporting to simplify your life and the lives of your agents. Watch our webinar: Agent Experience has a direct impact on your customer satisfaction. Think of where clutter lives in your contact center.
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