Abandon rate call center software Morale Webinar 
NobelBiz
SEPTEMBER 19, 2023
This unexpected termination of the conversation is what’s termed as a ‘dropped call’ According to HubSpot , the acceptable rate of dropped calls for a call center varies by industry, but on average, most call centers should have a call abandonment rate between 5% and 8%.
SharpenCX
FEBRUARY 25, 2020
And, this hurts you, team morale, and your customers. Maybe it’s time to apply Marie Kondo’s Tidying Up Method within your call center reporting to simplify your life and the lives of your agents. Watch our webinar: Agent Experience has a direct impact on your customer satisfaction.
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