JivoChat

APRIL 16, 2023

Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas. This includes tracking key metrics such as page views, bounce rate, average session duration, conversion rate, etc. Of course - monitor (not the screen)! Everyone wants to feel special.

Analytics 82

Analytics Engineering Advertising Sales 82

aircall

MARCH 31, 2021

Call analytics are useful tools for predicting call volume and minimizing wait times. When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). The rate at which customers hang up calls is called the abandonment rate.

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Our web analytics and CRM platforms take advantage of this inherent luxury. Data Unification. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JustCall

MARCH 9, 2023

You can also utilize AI for more complex tasks like automatically creating cohorts, quality assurance, analytics, call monitoring, logging and tagging, customer attributions, emotional analysis, agent monitoring, and much more. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait?

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40